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Loop1 January Newsletter

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Loop1 is YOUR local IT Partner.
We will be sending monthly updates on what we are doing to make sure you have a quiet IT experience!


Loop1 - Austin's IT Department

Loop1 Help Desk Icon

Loop1 makes it easy for our clients to solve their IT headaches. We spent a lot of time making the Loop1 Icon an easy way for you to communicate with our IT support personnel.  When you click the Loop1 Icon, which is on your desktop, you can quickly engage us via a chat session, phone call, or by opening a ticket. We strive to fix your open issues as quickly as possible, with the average call taking less than 9 minutes.  Feel free to give it a try next time you need assistance and please take a moment to fill out the satisfaction survey upon completion so we know how we did.  If you don’t see the Loop1 Icon, please email us at support@loop1.com and we’ll get you set up.

Loop1 Celebrates 5 years in Austin!

Austin’s Loop1 recently held it’s five year anniversary!  Loop1 is 100% Austin based and focused on staying that way.  We feel close proximity to our clients has been important in our development.  As an organization, we’ll continue to strive to provide unparalleled IT support.  We’ve also chosen to give back the best we can to our community via youth scholarships and the American Cancer Society. We’re thankful for your business, which makes all of this possible.

Loop1 chooses new Anti-Virus software for your PC’s protection.
The anti-virus market is deep in competition. Loop1 began to see a number of issues when it came to AV software deployed on our client PC’s. For one, many of the AV solutions were taking up large amounts of disc space and were taking too long for scans. This would cause a number of performance issues with PCs. 
Webroot AVLoop1 chose to begin deploying Webroot, the newest leader in today’s AV space. We have been using Webroot in our network for four years with excellent results. It carries a small footprint, enhanced anti-phishing protection, and impressive malware cleanup. PC Magazine recently named Webroot AV the best antivirus Product of the Year. Loop1 is constantly looking for the best solutions for our clients and we believe the Webroot AV solution provides your PC with the best possible protection. *Loop1 offers Web Root as an option, understanding some customers prefer to use their existing AV solutions.

Loop1 Customer Portal Coming Soon

Loop1’s biggest project to date is building a portal that provides our clients with more visibility into all the tasks we perform behind the scenes.  On any given day we’re addressing employees IT issues, backing up important data, deploying patches, and securing the infrastructure. Our “Client Portal Project” is about bringing all this data into a centralized portal, so you can see real time data on everything we’re doing to help your IT infrastructure work for you. This first phase of this portal project will allow clients to login and see Open Tickets vs. Closed Tickets. The expected release date for this portal is March 1st 2014.




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